Ongoing System Support

The Kercher Group supports agencies beyond the Go-Live of the software solution for as long as necessary. Go-live is only a milestone and represents a starting point. This support could include follow-up configuration, ad-hoc reporting needs, additional staff training, or any other system related support. Many state and local agencies rely on The Kercher Group for continued use and maintenance of the solution beyond the scope of the software vendor’s maintenance agreement.

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